Privacy Policy
Privacy Policy
This Privacy Policy explains how Energy On Solutions Limited (15884705) (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website www.energyonsolutionslimited.co.uk and our services relating to business electricity and gas.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following information:
- Business and Contact Details: Business name, contact person’s name, address, phone number, email address, company registration number, VAT number.
- Energy Usage Information: Current energy supplier, contract end dates, consumption data, meter details (MPAN/MPRN).
- Website Usage Data: IP address, browser type, device type, pages visited, cookies (see our Cookie Policy).
- Communication Records: Emails, phone calls, or messages exchanged with us.
2. How We Use Your Information
We use your information to:
- Provide you with business electricity and gas quotes.
- Compare and recommend energy suppliers.
- Arrange contracts with energy suppliers on your behalf.
- Communicate with you regarding your enquiry or contract.
- Improve our website and services.
- Comply with legal and regulatory obligations.
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to provide comparison and brokerage services.
- Legitimate interests – to improve our services and market relevant offers.
- Legal obligation – to comply with regulatory or tax requirements.
- Consent – where required for marketing communications (you may withdraw consent at any time).
4. Sharing Your Information
We may share your data with:
- Licensed energy suppliers and their agents, to obtain and secure energy contracts.
- Our trusted service providers (e.g., IT support, hosting, analytics).
- Regulators, legal authorities, or fraud prevention agencies where legally required.
We do not sell your data to third parties.
5. Data Retention
We will keep your data for as long as necessary to:
- Provide our services and manage contracts.
- Meet legal, accounting, or reporting obligations.
- After this period, your data will be securely deleted or anonymised.
6. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right to access – request a copy of the information we hold.
- Right to rectification – correct inaccurate or incomplete data.
- Right to erasure – request deletion of your data where legally applicable.
- Right to restrict processing – ask us to limit use of your data.
- Right to data portability – request transfer of your data.
- Right to object – to processing, including marketing.
To exercise your rights, contact us at info@energyonsolutionslimited.co.uk
7. Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, please note that no system is 100% secure.
8. Cookies
sOur website uses cookies to improve your browsing experience and analyse traffic. For more details, see our Cookies Policy.
9. International Transfers
We primarily process your data within the UK/EEA. If we transfer your data outside this area, we will ensure appropriate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Energy On Solutions Limited
Email: info@energyonsolutionslimited.co.uk
Phone: 0333 049 2786
Address: Unit 1 Juno Street, Nelson, England, BB9 8RH
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
